Please review these terms carefully, and understand that you must agree to them to continue to use Kaizen Infotech Pvt. Ltd. You must read and agree to all terms in this document before using our services. By using or continuing to use Kaizen Infotech Pvt. Ltd., you are automatically agreeing to the terms of this document!

Although we may change our terms of service occasionally, if we do so, rest assured that you will be notified via an email, call or message.

Kaizen Infotech Pvt. Ltd. is a leading service provider in the IT industry, providing the best of facilities at competitive market rates. However, recent detection of misuse of our services have compelled us to take action against the violating clients and also lay down a few terms and conditions. We own the sole rights to discontinue the services or deny access to anyone who fails to comply with the rules implemented by us, without any warning or prior notice.

THE TERMS & CONDITIONS TO BE FOLLOWED HAVE BEEN LISTED BELOW

Any inconvinience caused to the CUSTOMER SUPPORT in terms of threatening, abusing or annnoying will be considered very serious and results in suspension of account. Kaizen Infotech Pvt. Ltd. does not provide any support to sub clients.

  • Misuse of the allotted server space, bandwidth etc. By the client will lead to reduction in the space and facility given.

  • Distribution of free email IDs or Webspace to any person other than the ones related to the website owner or the company automatically gives Kaizen Infotech Pvt. Ltd. the rights to decrease the number of email IDs provided.

  • Any illegal activity detected on a website will lead to sealing of the same by us with immediate effect, as per the IT rules laid out by the Indian and International IT Act.

  • Intentionally tampering (Hacking or sending virus) of our server by a client will see the account suspended.

  • Customers are advised to maintain data backups on their home computers or CDs to ensure that they have ready access to their data in case we have a hardware failure or any other accidental issue. However, such cases are rare in occurrence, but cannot be avoided sometimes. This is why we recommend all our clients to take regular backups for all their important e-mails and data by forwarding mails to other domain email IDs or by using Outlook.

  • Customers should also maintain their payment confirmation details that have been paid to us for activation of the orders. It is also advisable to maintain the backup of our first mail which is sent to you after activation of your order and contains your User ID and password. By using the details provided, we will be able to provide you Technical/Billing support and activation/renew/control panel/reset password facility etc.

  • We reserve the right to change prices listed on our site, and to increase/decrease the amount of resources given to plans at any time.

ABUSE OF SMTP MAIL SERVER

We only allow our customers to use our SMTP server without using any illegal techniques and any unauthorised use of our SMTP server such as spam mail is not allowed.

NETWORK SECURITY

In case of any tampering done to our network security, we will take an immediate action against the respective hosting account.

UNSOLICITED EMAIL SPAM POLICY

Unsolicited commercial advertisements (spam) are not allowed in e-mail IDs and may result in cancellation of the account. Kaizen Infotech Pvt. Ltd. has Zero Tolerance for the use of our services for any illegal activities online. You also have the responsibility to ensure that your clients comply with this policy, as you will be precariously liable for any default. It wont be an excuse that the sub account on which the illegality is done belong to your client. If a client is found in violation of the spam policy, the offending account will be terminated without notice and no refund will be issued. There will also be a fee charged to the client for each complaint received.

ABUSE OF TRAFFIC

If any customer violates the company's policies in site transfer or misuse of bandwidth, Kaizen Infotech Pvt. Ltd. can decrease its allotted Traffic quota or suspended his account with out any prior notice.

Bandwidth Limit per domain can not exceed more than 10 GB on shared server hosting environment. If you want to increase bandwidth limit, you may contact us for solution.

LATE/NON-PAYMENT

72 hours past your due date, your account will be suspended (Rs.500/- for Hosting/Reseller Packages reactivation fee will apply). Accounts will be terminated if we do not receive payment within 7 Days after the due date.

ABUSE OF SPACE

As per our policies, at least 90% of your web pages (HTML) must be "Linked" with files (.GIF, .JPEG, etc.) which is stored in our server. Web space must not be used by your visitor for free upload, download heavy size file. Web sites containing a large number of unlinked files or using server space for data storing purpose are subject to deletion of files otherwise we will cancellation the account without prior notice. Inactive/Expired domain accounts will be terminated without any prior notice.

MS SQL DataBase space allowed per domain maximum 1024MB. If need to increase the limit, email us to info@kaizeninfotech.co.in.

CUSTOMERS CAN NOT RUN IRC, BOTS OR CLIENTS ON SERVERS

Customers are also prohibited from running Bulk E-mailing, Unsolicited E-mailing, Newsgroup Spamming, Pornographic Content, Illegal Content, Copyright Infringement, Trademark Infringement, Warez, Cracks, and Software Serial Numbers, Audio or video streaming, Phishing, Fraud, Spam, Gambling, Arcade Gaming, Nulled Scripts, File Hosting, Proxy, Torrentflux or similar, Rapidleech or similar websites.

CHAT ROOMS

We do not allow clients to install their own chat rooms, without approving it with the Kaizen Infotech Pvt. Ltd. Support Team. Most chat rooms tend to be large system hogs and we cannot allow it as an account option. However, we do provide a choice of Java chat rooms that will more than fill your needs and run without hindering the performance of the machine for others.

LARGE FILE POLICY

We regularly check customer bandwidth and disk space utilization data in a series of statistical analyses and use the results to define "normal". Although these tests vary from month to month. If your account's bandwidth or disk space utilization causes any concern, you will receive an email asking you to reduce usage. We strive to provide at least 48 hours notice to allow customers to make adjustments before we take any corrective action.

RESOURCE USAGE

Customer may not use 25% or more of system resources for longer than 90 seconds. Account will be suspended until customer reply with next action plan. If the account overload again, Kaizen Infotech Pvt. Ltd. reserves the right to terminate the account permanently or impose an overload penalty fees to the customer. To avoid this suspension or penalty fees, Kaizen Infotech Pvt. Ltd. advises customers not to use our shared hosting accounts for the following usage, as they generally will overload. These activities are unattended server-side processes, torrent application, tracker, file-sharing, peer-to-peer activities, IRC chat module, video streaming, gaming applications, web spider or indexer, daemons and heavy cron-jobs.

REFUND/MONEYBACK POLICY

At Kaizen Infotech Pvt Ltd, we offer a 10 days money back guarantee on web hosting services. Domain name registration, VPS/Dedicated Servers Packages, promotional offers and transfers are non-refundable. Our All Services related to Website Designing & Development, Digital Marketing, SEO, SMO, PPC, and third party services like Business / Google Email Services are strictly non-refundable in any case. If for any reason you are not completely satisfied with our services and cancel your account within the initial 10 days from the initial order date of your account we will refund you pro-rated money (excluding any setup fees and govt. taxes). Refunds may take up to 10-12 Days to process and max 90 days for full and final settlement.

THIRD PARTIES

Links from Kaizen Infotech Pvt Ltd products and services to third-party websites should be followed at your own risk. Third party websites are subject to their own terms and conditions and you should ensure that you understand and comply with them. Any questions or concerns with those terms should be directed to the site owner.

The Data Backup of Third Party Services like Business Emails / Google Emails / Web Hosting Servers are strictly the client’s responsibility. All the required training and support will be provided by Kaizen Infotech Pvt. Ltd. on-demand but Kaizen Infotech Pvt. Ltd. Will not be responsible for any kind of data loss due to any reason.

ABUSE COMPLAINTS

All abuse complaints must be responded to no later than 48 hours after the complaint is made. Failure to reply may result in account termination. Kaizen Infotech Pvt. Ltd. reserves the right to remove files which do not adhere to our terms of service, IT Act, local, state, national or federal laws.

DATA PROTECTION

You own, and are responsible for, your data.

If you are subject to any Subscription (Yearly / Monthly / Weekly) Based Services like Business Emails, Domain Names, Web Hosting, SSL Certification, Customized Software and Websites it’s client responsibility to make payment for renewal atleast before 7 days of due date. If Failure Kaizen Infotech Pvt Ltd is neither responsible nor liable for any kind of data loss due to service interruption, termination or account deletion.

In case of any kind of data or ownership loss, within the renewal grace period provided by the third party, Kaizen Infotech Pvt Ltd will provide you the on-demand paid support services to provide guidance for data/ownership recovery but the results are not guaranteed. Kaizen Infotech Pvt Ltd. does not take any responsibility for any kind of data (Websites, Softwares or Emails) backup/restoration under any circumstances.

Client, not Kaizen Infotech Pvt Ltd, has sole responsibility for the accuracy, integrity, and reliability of his Data, and Kaizen Infotech Pvt Ltd will not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any of client’s Data.